QA Engineer
Jakarta, ID, 10350
At Crocs, Inc., every career offers a chance to make a real impact. No two journeys look the same. And that's exactly how we like it. Whether you’re welcoming customers into our stores, collaborating with global teams at our headquarters, or keeping operations moving at our distribution centers, your impact is real and valued. At Crocs, Inc. you’re not expected to fit a mold. You’re encouraged to break it and create something better.
Overview
The Quality Engineer is responsible for ensuring assigned T1 footwear factories and subcontractors in the Cirebon area comply with Crocs, Inc. quality standards, processes, and policies throughout product development, commercialization, and production. The role drives timely resolution of quality issues, verifies effective quality-control execution, and partners with factory teams to strengthen quality management systems, improve product consistency, and build a strong quality-ownership culture. The Quality Engineer will report to the Quality Manager.
What You'll Do
- Drive quality assurance activities across product development, commercialization, trials, and bulk production at assigned T1 factories and subcontractors.
- Conduct risk assessments, first-production evaluations, in-line audits, and AQL final inspections to verify compliance with approved standards and specifications.
- Monitor footwear materials, workmanship, construction, testing, packaging, and production processes; identify risks early and escalate critical concerns promptly.
- Lead root-cause analysis and corrective and preventive action follow-up for inspection failures, consumer complaints, returns, and recurring quality defects.
- Partner with factory quality, production, development, commercialization, and sourcing teams to resolve issues and support on-time delivery of conforming products.
- Maintain accurate inspection reports, test records, quality dashboards, CAP evidence, and product-disposition documentation in required systems.
- Track supplier quality KPIs, analyze defect trends, and recommend practical improvements to reduce rework, claims, and quality-related production risk.
- Coach factory teams on Crocs, Inc. requirements, inspection methods, quality tools, and ownership expectations to strengthen sustainable quality performance.
What You'll Bring to the Table
- Bachelor’s degree or diploma in footwear technology, industrial engineering, quality management, manufacturing, or a related field.
- Minimum four years of quality engineering, quality assurance, or inspection experience in footwear manufacturing.
- Strong knowledge of footwear development, commercialization, materials, construction, shoemaking processes, laboratory testing, and AQL inspection principles.
- Demonstrated ability to apply root-cause analysis, corrective action, risk assessment, data analysis, and continuous-improvement tools.
- Strong communication, negotiation, problem-solving, and stakeholder-management skills, with the confidence to challenge and influence factory teams.
- Proficient in Microsoft Office and quality reporting systems; able to communicate effectively in Bahasa Indonesia and English.
- Based in or willing to relocate to Cirebon, with flexibility to travel regularly to assigned factories and suppliers as business needs require
The Company is an Equal Opportunity Employer committed to a diverse and inclusive work environment.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, or any other protected classification.
At Crocs, Inc. we believe in the power of a blend of in-person and virtual collaboration to drive creativity and strengthen relationships. Your participation in this flexible schedule plays a key role in building a connected and successful team. In-office requirements vary by our work personas: Resident (5 days), Collaborator (4 days), Connector (2-3 days), Explorer (fully remote). This role has been aligned to the Collaborator persona.
Job Category: Corporate