Manager, Quality

Overview

The Manager, Quality, based in Cirebon, Indonesia, leads product quality assurance for the Crocs and HEYDUDE brands across assigned Tier 1 factories, suppliers, and subcontractors in Indonesia, with support for the broader regional sourcing network as required. This role ensures that Crocs, Inc., quality standards, processes, and policies are consistently implemented from product development through bulk production and final shipment while strengthening supplier capability, accountability, and ownership at source. This position reports to the Senior Quality Manager.

What You'll Do

• Think: Translate Crocs, Inc. global quality standards for the Crocs and HEYDUDE brands into clear factory quality plans, control plans, inspection methods, testing requirements, and escalation protocols for assigned suppliers in Indonesia.
• Achieve: Lead quality risk assessments and issue resolution across product development, production trials, DMF/A activities, first-batch evaluations, bulk production, and AQL final inspections.
• Connect: Partner with Crocs and HEYDUDE Product Development, Sourcing, Manufacturing, Materials, Testing, factory leadership, and regional quality teams to communicate risks, align actions, and close issues on time.
• Innovate: Use quality data, defect trends, audit results, consumer complaints, returns, and cost-of-poor-quality insights to prevent recurrence and improve tools, processes, and reporting.
• Grow: Assess factory quality systems; coach factory quality teams, quality engineers, and inspectors; and build supplier capability, accountability, and ownership at source.
• Lead: Manage, coach, and develop direct reports by setting clear priorities, assigning responsibilities, providing regular feedback, and building a high-performing quality team that supports business needs and drives continuous improvement.
• Ensure: Quality Milestone, maintain effective quality controls, including SOP compliance, line-audit discipline, QA sampling plans, material and finished-product testing, and timely escalation of nonconforming results.
• Think and Connect: Lead containment, root-cause analysis, corrective and preventive actions, rework verification, complaint and failure analysis, and effectiveness validation with key stakeholders.
• Safeguard: Track supplier quality KPIs and ensure compliant control, segregation, documentation, disposition, and destruction of rejected, B-grade, and C-grade products.

What You'll Bring to the Table

• Bachelor’s degree in Footwear Technology, Engineering, Manufacturing, Quality Management, Materials Science, or related discipline, or equivalent relevant experience.
• Typically, 8–12 years of quality experience in footwear or consumer products, including experience leading people, suppliers, or multi-factory quality programs.
• Strong knowledge of footwear development, commercialization, construction, materials, molding, cementing, stitching, finishing, and mass-production processes.
• Demonstrated ability to manage quality systems and performance across external factories, subcontractors, and material suppliers.
• Strong working knowledge of AQL inspection, quality-system auditing, risk assessment, root-cause analysis, CAPA, statistical process control, and structured problem-solving methods.
• Ability to interpret product specifications, test methods, technical standards, and laboratory results and translate findings into clear business decisions.
• Effective communication, negotiation, coaching, and cross-functional stakeholder-management skills, with excellent English proficiency and working proficiency in Chinese; proficiency in Bahasa Indonesia is preferred.
• Proficiency in Microsoft Office and quality-data reporting, with the ability and willingness to travel frequently from Cirebon across Indonesia and occasionally within the region or internationally.